Refund Policy

Right of withdrawal

We are committed to providing our customers with high quality products and excellent service. However, if for any reason you are not satisfied with your purchase, we offer a refund policy that allows you to request a refund within a maximum of 15 days from the date of purchase.

Conditions for Withdrawal

In order to request a refund, you must meet the following conditions:

1. The product must be returned in the same condition in which it was received, without signs of use or damage.
2. The refund must be requested within 15 days of the purchase date.
3. The product must be accompanied by all original accessories and materials.

Withdrawal Procedure

To request a refund, please follow these steps:

1. Contact us within 15 days of the purchase date, indicating the reason for the refund request.
2. We will provide you with detailed instructions on how to proceed with the return of the product.
3. Once we have received and inspected your returned product, we will process your refund within 5 business days.

Reimbursement

Your refund will be issued to the same payment method used for the original purchase, unless you specifically request a different method. Any shipping costs are not refundable.

Contact us

If you have any questions regarding our refund policy or would like to request a refund, please contact us using the contact form available on our site.